Frequently asked Questions - onekaelements

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Frequently asked Questions

Ingredients & Formula Standards

Are Oneka products made with organic ingredients?

We grow many of our botanical ingredients on our family farm in Frelighsburg, Quebec, which has been certified organic by Ecocert since 2014. This certification applies to the cultivation of the plants themselves ensuring they are grown without synthetic pesticides or fertilizers under recognized organic farming standards.

Are Oneka products vegan and cruelty-free?

We are vegan and cruelty-free. We are certified Leaping Bunny since 2026, which ensures that no animal testing is conducted at any stage of product development or production.

Are Oneka products suitable for sensitive skin?

Our products are formulated with a gentle, pH-balanced base and are free from parabens as well as SLS and SLES. If you are sensitive to essential oils, we recommend doing a patch test first. We also offer an unscented line for those who prefer to avoid essential oils altogether.

Where can I find the full ingredient list?

You can find the full ingredient list on each product page on our website. We strive to keep our website ingredients lists up to date. You can refer to them even if you are using an older bottle and choose to refill it at a retail store.

Choosing the Right Product

Which shampoo is best for my hair type?

All our shampoos are made from the same gentle base, so the choice mainly depends on your preference for scent rather than a fundamentally different formula for hair type.

Which conditioner should I choose?

All our conditioners are made from the same base, so they are suitable for all hair types. You can choose between our different aromas depending on your preference, or opt for the unscented version if you prefer no essential oils.

What are the differences between your scent profiles?

You can find out more about each of our signature scents [**HERE**](/content/pages/aromas "Aromas "/index.html)

Refills & Sustainability

What refill options are available?

We offer refill options in 2 L bags, 4 L jugs, 9.75 L bags, and 19.5L jugs. Pumps or spouts are also available and matched to each format.

Are your bottles and pumps recyclable?

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Orders & Shipping

Where does Oneka ship?

We ship exclusively to Canada and the United States.

Is free shipping available?

Free standard shipping applies based on destination and order value:

• Ontario, Québec and British Columbia: free on orders of $99 or more before taxes.

• Other Canadian provinces and territories: free on orders of $149 or more before taxes.

• United States: free on orders of $199 or more before taxes.

How can I contact customer support?

Please email us at contact@onekaelements.com or call us at 1-877-620-8733, we will be happy to help you.

Wholesale & Retail

Where can I find Oneka products in-store?

You can also find our boutique in our hometown at 23 Rue Principale, Frelighsburg, QC, J0J 1C0, Canada. You can also use the store locator on our website under the “Find a store” section to locate a retail partner near you.

How can I become a wholesale partner?

You can apply by filling in your information in either the Hospitality & Wellness or Retailers pages, depending on your business type. The application forms are available in the Wholesale section located in the footer of our website.